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Webinar: Hear how ABB is breaking down data silos to build a 360 view of the customer

25 July 2019, 10:00am (BST)


The speed and complexity of supply chains are increasing dramatically as customer demands and expectations evolve. Supply chain constituents are relying heavily on digitalisation to give them the visibility and intelligence they need to stay agile & ABB, is connecting with customers better than ever before by pioneering industrial digitalisation.

Join this webinar to hear how the Salesforce Customer Success Platform is deployed across ABB’s sales, service, field service, and marketing departments, enabling any employee to have one 360-degree view of the customer, allowing for optimised selling, servicing, and marketing.

Also hear from Dermot Lynch, UK Head of business development & Jürgen Brixel
Senior Director Manufacturing Industry EMEA on the power of Einstein Analytics and how it helps employees to drive intelligent interactions that are personalised for each customer

Webinar Speakers:
Dermot

Dermot Lynch

UK Head of Business Development 

ABB
jurgenbrixel

Jürgen Brixel

Senior Director Manufacturing Industry EMEA

Salesforce

Jürgen has more than 20+ years’ experience in the Manufacturing, Consultancy & Software Industry. He developed his expertise in various companies and roles at Siemens (Project Leader HR Services), DMR Consulting (Senior Consultant) and Salesforce. At salesforce he initiated the strategic Afters Sales Customer Success Programme in Central Europe back in 2005 and successfully led many digital transformations across a broad variety of industries (Manufacturing, CPG, Healthcare, Logistics, Telco & Media). In his current role Jürgen is responsible for the Manufacturing & Automotive GTM & Strategy across EMEA. He is at the forefront of salesforce` Industrie 4.0 and IoT innovations and helps clients maximize their value and build new service operating models.
Nick Peters

Nick Peters

Editorial Director, The Manufacturer

Nick is responsible for overseeing Hennik’s developing array of content, bringing to the role decades of experience in business and journalism. In his career, he has been a foreign correspondent for national TV, radio and newspapers, as well as founding and operating business magazines.

 

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